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FAQ’s

Q: Do I need to register to shop?

A: We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Beyond Famous Labels (BFL). However, registration will only help to enhance your shopping experience with BFL. Also, we are able to keep you informed about your orders and refunds through email.

Q: What do I do if I don’t remember my password?

A: If you have forgotten your password, it can be reset in few simple steps.

  • Please click on your Sign in/Login page and at the bottom click on the Lost your password?
  • Then enter your username or email address.
  • You will receive a link to create a new password via email.

Please feel free to reach out to us if you face any issues.

Q: Do I need to type my address every time I order?

A: No! You don’t have to type the address every time you place an order, and we don’t forget our customers! An address once used will be saved in My Account > Address. You can go to your saved addresses and modify your default Shipping Address (delivery) and Billing address. You can edit your addresses using ‘Edit Address’ button. You can select any of the addresses instead of typing the shipping address while you are ordering.

Q: By registering, will I automatically receive marketing emails from you?

A: No registering does not automatically subscribe you to our newsletter. You will need to register requesting for our newsletter through the newsletter tab on the home page

Q: Will I get notifications on new arrivals, deals and discounts?

A: You’ll be notified of all the offers via emails sent to your registered email id and if you have registered to our Newsletter.

Q: Do you take orders over phone?

A: Unfortunately, No. However, you can simply place order on our website in few simple steps.

Q: How do I place an order?

A: Select the product of your choice, click on shop now and then select size and quantity and enter the billing address and payment details and proceed to check out.

Q: Can I modify my order after I have placed my order or before it ships?

A: Unfortunately, No. We are unable to make changes to the order after it has been submitted. However, to add an item, you can simply place another order.

Q: How will I know if order is placed successfully?

A: When your order is confirmed we will send you a message with Order confirmation. We will also drop an e-mail with the details of your product. You can also check the order in the “My Accounts” tab.

Q: What happens to my money deducted from my Debit Card/Credit Card/Net Banking for an unsuccessful order?

A: If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

    • Please check your bank/credit card account – Has it been debited? If yes please note a failed transaction is normally rolled back within 7 business days.
    • The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
    • If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
    • The expected timelines are as below:

Net-Banking – 4 business days

Debit Card /Credit Card – 10 business days

Q: What does it mean if an item is Pre-Ordered/ Custom-Made order?

A: If you place an order for an item that is not available for immediate shipment, it will be Pre-Order or if you order an item to be customized to your size it will be a Custom-Made Order. You will also be given an approximate date of shipment on confirmation of the order. Please note that your method of payment may be charged in Indian Rupees for Domestic and US dollars for International and may also include foreign transaction fees. These are not determined by BFL and are not included in your order total at checkout.

In the event that a Pre-Order or Custom-Made Order item is part of your order, we reserve the right to ship your order in multiple packages.

Q: Where do you ship to, and how much does delivery cost?

A: Worldwide delivery via FedEx Express and free shipping is offered to only customers in India. For customers outside India, free shipping is only applicable if the order value exceeds Rs.15000.

Q: When can I expect my order to ship?

A: Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally held holidays internationally.

For Custom-Made / Pre-Order Items, delivery times can vary between 2 to 4 weeks from the date the order was placed.

Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. You will be provided an approximate date of shipment.

Q: How will I know when my order is shipped?

A: You will receive an Email or SMS notification confirming shipment (be sure to check your spam folder) from our courier partner FedEx Express.

Q: If items in my order ship separately, will I be charged extra?

A: Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. Multiple packages may, however, be subject to additional carrier brokerage fees if your order ships in multiple packages. These are determined by your local postal carrier, and must be paid by the order recipient.

Q: Do you ship to PO Boxes and APO/ FPO Address?

A: Yes, we ship to PO boxes and APO/FPO addresses. The turnaround time for orders shipped to PO boxes will be 2-3 days for priority and 4-7 days for economy.

Q: Will I be charged duties taxes or carrier brokerage fees?

A: Most likely, yes. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout at beyondfamouslabels.com. Carrier brokerage fees will be assessed upon delivery by the postal carrier, and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.

Q: What is a carrier brokerage fee?

A: Some local postal carriers may charge an additional brokerage fee on orders arriving from outside your country. These charges, if applicable, are assessed upon the delivery of your package by the postal carrier, and must be paid by the order recipient. Please note that these fees are neither calculated, nor imposed, by BFL, and will not be included in your order total at checkout. Carrier brokerage fees are nonrefundable.

Q: Are there any shipping charges?

A: BFL doesn’t charge the buyer shipping and handling charges.

Q: Will I get a call before delivery is attempted?

A: The day we will attempt to deliver your order, we may notify you via SMS. Additionally, our courier partners FedEx Express will call you if we are unable to locate your address.

Q: I was not home when the courier person tried to deliver the order. How can I get my order now?

A: The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

P.S: If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 5 business days.

Q: Which courier company will deliver my order? Can I choose my preferred courier company?

A: To assure you the best possible service, we have a team of trust-worthy courier partners (FedEx Express), who work hard round the clock, just for you! You will be informed by them via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

Q: Where do you deliver and how much does it cost?

A: We ship orders worldwide! See our Shipping Policy for more information. The cost of shipping will depend on where the product is coming from (our designers are based globally, India to USA and everywhere in between).

Q: Can my order be shipped to a work address?

A: Yes! Just add the correct address at checkout.

Q: I ordered two items from you – why am I receiving two separate parcels?

A: Our designers send their products to you directly, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.

Q: I’ve ordered items from multiple designers; will I have to pay for multiple shipping costs?

A: Yes. We work with designers from all over the world, so items are often being sent from very different locations, incurring multiple shipping costs.

Q: I ordered two items from you – why have I been charged twice for delivery?

A: Our designers ship their products to you directly, meaning multiple shipping costs are incurred. Our designers are all small, independent businesses and you are supporting them with every purchase.

Q: Do I need to sign for my order?

A: Yes, for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.

Q: How can I return my order if I change my mind?

A: We are sorry but you can return your order only if the product is damage or defective or for size change within 5 days from the date of delivery. For more information, please visit our Returns page.

Q: My order hasn’t arrived, can you help?

A: We suggest you to please call our customer care representative or write to us on customercare@beyondfamouslabels.com and we will contact you with a possible solution at the earliest. For more information, please visit our Contact Us page.

Q: What payment methods do you accept?

A: We accept Credit Card (Visa, Mastercard or American Express) Debit Card, Net Banking, Gift Card, Cash On Delivery (Upto a limit of Rs 20000 for Domestic Purchase only)

Q: Will I have to make multiple payments for every item I want?

A: No, you will only need to make a single payment no matter how many products you order. We provide a secure single payment process to make it easier for you to shop with us.

Q: I’ve spotted a product cheaper somewhere else, what can you do about it?

A: Contact Us, if found correct, we will match the price for you!

Q: Will I be charged a foreign transaction fee?

A: Foreign transaction fees are determined by your debit or credit card provider and the issuing bank. They are often imposed on orders placed in a foreign currency and can vary widely. Contact your credit card provider or bank for more details. Please note that these fees are neither calculated, nor imposed, by BFL, and will not be included in your order total at checkout.

Q: Why is my card declined when I try to place an order?

A: This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

Q: How do I use a promo code?

A: Promo /Coupon codes may be entered in your basket. In the right-hand column, click Enter a Promo/ Coupon Code and enter the code. Only one promo code may be applied per order. Please note that exclusions vary from promotion to promotion.

Q: What happens if my debit/credit card has been compromised while making a payment online?

A: We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

Q: Is it safe to shop online using my Debit card or Credit Card?

A: We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety. So be assured, it is completely safe to use your bank debit/credit card on our website.

Q: Is there a purchase limit for a Cash on Delivery purchase?

A: Yes, Cash on Delivery option is available on purchases up to a limit of Rs.20,000 (for domestic purchases only), beyond which purchases can only be made using Net banking or Credit card.

Q: How can I pay if COD option is not available on my address?

A: To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!

Q: Are there any hidden charges?

A: The prices listed by the sellers on the platform for all items are final and inclusive of all taxes. The prices you see on the product page are exactly what you pay. Delivery charges may be extra depending on factors such as the type of item, your delivery location, the seller policy etc. Please check the policies of individual sellers for their details.

Q: What should I do if my payment fails?

A: While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.

If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can drop us a mail on customercare@beyondfamouslabels.com or give us a call, with your order number.

Q: Why am I being charged VAT/GST on my order?

A: Value Added Tax (VAT)/ Goods Service Tax (GST) is an indirect tax under the Indian taxation system that is collected from customer, and paid to the state government. VAT Applicability: Maximum 5% VAT is charged on your order if the product discount percentage is equal to or more than 20% of the MRP.

Q: Will the VAT amount be refunded in cases I return/cancel my order?

A: On return/cancellation of an order, the refund amount, including the VAT collected would be refunded, in its entirety.

Q: Why am I asked to remove items from my basket?

A: Due to size and customs restrictions, some items are not available for shipment outside the designer country or You may also be asked to remove items from your cart that are low in inventory and cannot be guaranteed for shipment.?

Q: What do I do if I can’t find my e-gift card?

A: It may be tucked away in your email spam folder. Be sure to thoroughly check all folders in your email account. Still having trouble, please Contact Us.

Q: Where can I use my Gift Card?

A: Gift cards and e-gift cards can be redeemed online.

Q: How do I track my Order?

A: To keep a track of your order, use our Track Order facility on the top right side of our home page.

Q: I should have received my order by now but I haven’t. What do I do?

A: We request you to check your Email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order. If in case you can’t find any notification from us and the promised time is over, please write to us at customercare@beyondfamouslabels.com and we will provide you with a solution.

Q: How can I cancel my order?

A: Click on “Cancel Order” below. Choose the order; select the cancel and the order would be cancelled.Please check our Cancellation guidelines in our terms &condition (Link) and Shipping Policy (Link)

Q: Why was my order cancelled?

A: If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if BFL / Designer cancels your order, we will refund your money back.

Q: How will I get a refund for an item I cancelled?

A: If you already paid for your order, we will refund the money in the original mode of payment.

Q: What are the cancellation timelines?

A: There are two stages where the cancellation request has different timelines.

1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24-48 hours.

2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days. The items which are already shipped can’t be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you received.

Q: I should have received my order by now but I haven’t. What do I do?

A: We request you to check your Email and SMS for any communication

Q: What is BFL Return Policy?

A: If you are not satisfied with your purchase for Size or there is a defect in the item your purchased, please inform us within 5 days from the date of delivery. For more information please refer to our Returns & Exchange policy on the website.

If I mail a return, when will I be refunded?

A: Most returns will process in approximately 1-2 weeks. Additional delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. All BFL orders will be refunded in Indian Rupees in the method of payment used at the time of purchase, and converted at the exchange rate selected by your issuing bank. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Q: IF I misplaced the pre-paid pre addresses label that came with my order, can I get a new one?

A: Yes! You can easily print a new label online. If you have an BFL account, sign in, select Order History, then locate and select the order you wish to return. (Guest orders, and orders received as gifts, may be found by checking your Order Status.). Once you have located your order, select Start a Return and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced. If you’re still having trouble, please Contact Us.

Q: What is the cost to return or exchange an item?

A: Returns and exchanges are complimentary and must be accompanied by an original packing list or receipt.

Q: Do you offer price adjustment

A: If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 5 days of the original date of shipment.

Q: Which size should I choose?

A: Read our Size Guide. If you’re still not sure, just Contact Us and we will do our best to advise you.

Q: What if I have a question that hasn’t been answered above?

A: We are always happy to help you, please just Contact Us with any questions you have!

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